Frequently Asked Questions


PRODUCT & INGREDIENTS

Does your food contain milk?
No, none of our recipes contain milk as an ingredient. Our name is a metaphor for wholesome, healthy nourishment.
What are the health benefits of your fresh made food?
It’s common knowledge that a clean, healthy diet is not only good for you but makes you feel great too. That also goes for pets, and pets that switch to our fresh-made food enjoy increased energy levels, better hydration, better breath, a shinier coat, and even a less stinky stool. In addition, we use natural ingredients that promote bone, heart, and eye health, and our meals are packed with antioxidants that ward off inflammation and degenerative diseases.
Where do you source your ingredients?
We like to keep it local, so every ingredient that goes into our recipes is sourced from human-grade food vendors in Colorado. Buying from human-grade suppliers ensures the highest level of quality and freshness and helps us to fulfill our pledge to only make food that we’d gladly eat ourselves.
Why human grade?
All of our ingredients are USDA certified for human consumption, and thus pass a much higher bar of safety and quality than the stuff that goes into non human-grade pet food. We think that our pets should have the same access to clean, healthy food that we enjoy, and the first step to accomplishing that is sourcing high quality, natural ingredients.
How are your recipes formulated?
Our recipes are formulated to meet the pet food nutrient profiles established by AAFCO, the organization that sets pet food standards in the United States. All of our recipes undergo rigorous testing at independent feed labs to ensure that they constitute a complete source of pets’ daily nutritional requirements.
How is your food made?
We start by sourcing high quality human-grade ingredients from local markets. Then, we cook small batches twice a week to ensure the freshness of our product. For some of our recipes, we utilize sous vide water-immersion cooking, an ultra-low temperature technique that locks in flavor, moisture, and nutrition. The rest are prepared using simple home-cooking techniques that would feel right at home in your kitchen.
Is your food grain-free?
Whole grains can be a good source of energy and nutrition in a pet’s diet, so we do use them in some of our recipes. However, we do offer grain-free options for both dogs and cats.
Should I consult my vet before feeding my pet Milk Homemade Pet Food?
All of our recipes are balanced by an experienced small animal nutritionist. Also, like most pet food sold in the US, our meals are compliant with the AAFCO nutrition standards for dog and cat food. This means that our food is a complete source of your pet’s dietary requirements, so healthy pets won’t have any problems switching to our meals. However, if your dog or cat has specific health issues, it’s always a good idea to consult your vet first.

DELIVERY & PREPARATION

Where do you deliver?
We ship our meals and treats to anywhere in the USA using USPS.
How much is delivery?
We’re happy to offer free delivery on all purchases to Boulder residents.

Delivery outside of Boulder is free for orders of $30 or more. Orders under $30 will be charged a flat shipping fee of $5.
Do I need to refrigerate the food? Can I freeze it?
All of our meals are made fresh just hours before delivery, and we don’t use preservatives or dehydration. You should keep meals refrigerated at all times, and either use or freeze them within 4 days of delivery.

Our treats do not require refrigeration.
How should I prepare the food?
Our food is delivered fully cooked. Although it isn’t necessary, warming the meals may improve their appeal, so we recommend either immersing meal pouches in hot water or microwaving them until they're warm. When microwaving, be sure to let the food cool down for a minute before serving.
How do I know how much to feed my pet?
Refer to the Feeding Directions on the back of each meal pouch to get a rough estimate of your pet's portion sizes.
Alternatively, sign up for a Custom Meal Plan, and let us take care of portioning. We’ll ask for a little bit of information about your dog or cat, and then use a veterinarian-approved algorithm to estimate your pet’s daily portion sizes.

CUSTOM MEAL PLANS

What is a Custom Meal Plan?
Our Custom Meal Plans allow you to treat your pets to our fresh-made food while saving money and the environment. You tell us a little bit about your pets, and we figure out their optimum daily portion sizes. Then, we deliver fresh, pre-portioned meals straight to your door on a weekly or bi-weekly basis.

Customers in Boulder, CO, get their meals delivered in re-usable packaging: Instead of tossing the packaging when you're done with it, leave it for our courier to pick up on the next delivery, and we'll give it a thorough wash before putting it back into circulation.
Where do you deliver?
Our meal plans are now available across the continental US. If you live outside of Bouder, drop us a line at hello@milkpetfoods.com for a quote! (Boulder residents can sign up directly here)
How do deliveries work?
For residents of Boulder, CO: Meal plans are delivered straight to your door by our own couriers. We deliver every Monday and Thursday, between the hours of 5 pm and 7 pm. If you’re not home to take the delivery in person, we’ll leave the food outside your door in a thermal tote that will keep it refrigerated for up to 3 hours.
Outside of Boulder: Every week you'll receive a package containing seven days of pre-portioned meals.
When do I get charged?
We charge every 7 days, starting on the day that you sign up.
How do I change my recipe selection?
Once you’ve subscribed to a meal plan, you can change your recipe selection at any time on your Account Page.
Can I skip deliveries for certain weeks?
You can skip future deliveries on the Manage Payment page. Click Manage, then click Upcoming Orders to view a list of upcoming charges. Click Skip for the the weeks you’d like to skip.
Can I cancel at no charge?
Absolutely! Meal plans can be canceled at any time on the Manage Subscriptions page.