Shipping and Delivery
Shipping Within Colorado
|
Shipping Options |
Estimated delivery time (UPS ground) |
Cost |
| Meal plan orders above $50 | 1 to 2 business days | FREE |
|
Meal plan orders at/below $50 |
1 to 2 business days |
Based on total order weight |
|
One-time orders above $50 |
1 to 2 business days |
FREE |
|
One-time orders at/below $50 |
1 to 2 business days |
Based on total order weight |
Shipping Outside of Colorado
|
Shipping Options |
Estimated delivery time (UPS ground) |
Cost |
|
Meal plan orders |
2 to 3 business days |
Based on total order weight |
|
One-time orders above $150 |
2 to 3 business days |
FREE |
|
One-time orders below $150 |
2 to 3 business days |
Based on total order weight |
Shipment Consolidation
We're more than happy to combine multiple weeks of food into a single shipment for our meal plan subscribers. This is a great way to save on shipping costs and materials, and may even qualify you for a shipping discount (depending on the amount shipped and shipping distance.)
If you'd like to do this, please add the following to Delivery Instructions when checking out:
"I'd like to receive N weeks per shipment."
Or reach out to us at hello@milkpetfoods.com (either before or after signing up for a meal plan). We'll work with you to create a shipping schedule that works best for your needs.
Local Delivery
Free local delivery is available for most Boulder, CO residents. Deliveries are usually made from 1-5 PM on Mondays. We will contact you via text message at the phone number you provide at checkout to notify you of delivery.
If you’re not sure if your address is within our local delivery area, please contact us at hello@milkpetfoods.com.
Local Pickup
You can skip all shipping fees with free local pickup at our Boulder kitchen. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with detailed pickup instructions.
Shipping to P.O. boxes
Unfortunately, we will NOT be able to ship or deliver to P.O. boxes.
Order Processing
- All of our food is made to order, please allow us 3-5 business days to process your order (excluding weekends and holidays).
- We ship our meals frozen, using an insulated box packed with ice packs and/or dry ice. The food may arrive partially thawed, but as long as the pouches are cold to the touch, they’re all safe to eat. Refrigerate the pouches that you'll be serving soon, and place the rest in the freezer. Thaw pouches the night before serving.
- Newly placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need any changes to your order, please contact us immediately at hello@milkpetfoods.com. We will not be able to make changes to your order after it has shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@milkpetfoods.com with your name and order number, and we will look into it for you.